If this your first time using the tool, see How to use this tool to help you use it effectively.
The information you enter in this tool is not saved on our servers. If you need to close this page at any point, select Record of actions you have taken on the progress bar on the left of the page and follow the instructions to print your progress.
This tool is for charities in England to handle a safeguarding allegation or concern about a person in the charity. A person in the charity includes employees, volunteers or any other third party working with the charity.
If you are concerned about the welfare of a child or adult at risk, please follow the links in the further support and guidance section of the home page.
This guide is not legal advice. If you need legal assistance, you should speak with a legal advisor.
When you've been told something:
- Action must be taken no matter if the information you received is about a concern that is non-recent or from an anonymous source.
- Open and ongoing dialogue with your local council's Children's Social Care or Adult Social Care team should be a priority. They can advise and guide you throughout. Please contact them as you should take action promptly.
- Always make sure the person speaking up feels they’re being listened to and supported.
- Don’t promise to keep information confidential between you and them. Refer to and follow your charity's policy and procedures to make sure information is only shared with people who need and have the right to know.
- If there is an immediate risk of harm then action should be taken to put safeguarding measures in place, for example the suspension of the individual that this concerns. Those with responsibility for human resources in your organisation should be involved in this decision, where available.
Your charity should have safeguarding policies and procedures
Find out more about safeguarding roles and responsibilities
Guidance for organisations delivering statutory services that work with children
Statutory guidance for organisations working with adults at risk
Get legal advice for your charity